I have found Nick's support and guidance invaluable in assisting me to think through, and resolve, a number of challenges in my organisation. The role of a Chief Executive can be a lonely one and sometimes it is not possible, or appropriate, to discuss issues or concerns with staff.
I did not initially find it easy to stop and reflect on my practice, however I found Nick’s style and manner enabled me to relax and to think with an open mind about some of my concerns and also about my own management style. This has led me to rethink and reflect on a number of issues.
During one discussion Nick asked me how outward facing the organisation was. While initially my response was that we deal with lots of individuals in the community and work with lots of partners, when I went away and reflected on this I realised that, whilst that was true, in terms of planning and strategy our focus was very internal. This truly was a lightbulb moment and, as a result, this has led me to completely rethink our approach to our strategy and planning. In am now rewriting our strategy to focus, not on the kind of organisation we want to be, but on the impact we want to have.
Another example is on a more personal level. While discussing line management with Nick and explaining that I sometimes struggle with delegation he questioned if this can sometimes lead to staff feeling they are not trusted. This was not something I had even considered and it resonated strongly with me. As a result, I have given much more consideration to delegating to my managers and to demonstrating to them that I do have that trust in them.
I have found my time with Nick invaluable, I have come away from every session with something new and a fresh perspective on some of the issues I have been struggling with. I found Nick’s style enables me to relax, to feel comfortable to talk about the concerns I have and to feel I can speak about my weaknesses without feeling challenged. I have also found that his manner of providing me with suggestions and ideas allows me to go away and reflect and has worked very well for me.